CONTACT US

We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy please don’t hesitate to call our helpline +919347643217 or mail @earthylanes@gmail.com.

SHIPPING

Free shipping is available for orders above ₹500 across India. For orders that are lower than ₹500, a convenience charge of ₹75 applies. For COD orders additional ₹30 will be applied in both the cases.

• We are committed to provide you the excellent quality products. However, in rare case, if you find any defect, we’ll be happy to return your item or replace it with new one. Any payment made will be compensated, in case of return.
• In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to shows as pending payment or payment failed, please do not worry. Your money is safe.Simply write to us on earthylanes@gmail.com or whatsapp us at https://wa.me/919347643217 and we will look into it on priority.
• Orders once packed or shipped CANNOT be cancelled/modified.
• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. However, due to COVID-19, delivery timelines have been impacted.
• Under normal circumstances, we deliver products within 7 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 7 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 15 days.

Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.

• All items are shipped within 5-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Earthy Lanes, are committed to it.
• If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +91 9347643217 (9.30 AM – 6 PM) or mail us at earthylanes@gmail.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.